Return and Refund Policy

We want you to be satisfied with your purchase. Please review the following policy before requesting a return.

Returns Within 30 Days

A return may be requested within 30 days of the item’s delivery date.

Before returning an item, contact webtron-x to request return authorization and instructions. Unauthorized returns may be delayed or refused.

Support email: support@webtron-x.com

Please include your order number, the reason for the return, and any requested photographs or supporting information.

Defective Items

If an item is defective within 30 days of delivery, you may choose a full refund or an exchange for the same item.

webtron-x will provide a prepaid return shipping label for an eligible defective-item return.

All returned items are inspected. If the product is found not to be defective, the return may be subject to return shipping costs, a restocking fee, or other deductions described in this policy.

New and Sealed Items

Items returned new, sealed, unused, and in their original undamaged packaging are eligible for a full refund of the item’s purchase price.

The customer is responsible for purchasing and paying for the return shipping label unless the return results from a verified defect or an error by webtron-x.

Opened or Used Items

Items that have been opened, installed, or used may be subject to a restocking fee of up to 20%, depending on the condition of the product, packaging, and originally included contents.

The customer is responsible for return shipping.

Incomplete or Customer-Damaged Items

Returns that are missing parts, accessories, manuals, packaging, or other originally included contents—or that have been damaged through use, installation, removal, misuse, modification, or inadequate return packaging—may be subject to a deduction of up to 50%.

Items that are materially damaged, altered, or incomplete may be ineligible for return.

Customer-caused damage is not considered a product defect.

Returns After 30 Days

Refunds are not available after 30 days from the item’s delivery date.

If an item becomes defective after 30 days but remains within the applicable manufacturer’s warranty period, it may be returned for an exchange of the same item, subject to inspection, product availability, and warranty eligibility.

The customer is responsible for return shipping on warranty claims submitted after 30 days.

Manufacturer warranty periods and coverage vary by product and manufacturer. Damage caused by misuse, improper installation, accidents, abuse, unauthorized modification, normal wear, or failure to follow manufacturer instructions is not considered a manufacturing defect and is not covered.

Return Requirements

All returned merchandise must:

• Have prior return authorization from webtron-x

• Include the original order number

• Include all originally supplied parts, accessories, manuals, and packaging

• Be packaged securely to prevent damage during return shipping

• Be returned using a trackable shipping method

The customer is responsible for loss or damage resulting from inadequate return packaging.

Do not place shipping labels directly on the manufacturer’s original product packaging. Products must be placed inside a separate shipping carton.

Return Shipping

webtron-x provides prepaid return shipping only for eligible defective items reported within 30 days of delivery or when the return results from an error by webtron-x.

For all other returns, the customer is responsible for purchasing and paying for the return shipping label.

Original shipping charges and return shipping costs are nonrefundable unless the return results from a verified defect or an error by webtron-x.

Refused and Undeliverable Shipments

Orders that are refused, returned to sender, or deemed undeliverable may be treated as customer-requested returns.

Original shipping charges, return shipping charges, carrier fees, address-correction fees, interception fees, and other related costs may be deducted from the refund.

Refund Processing

All returned items are inspected before a refund or exchange is approved.

Approved refunds will be issued to the original payment method. Any applicable restocking fees, damage deductions, missing-item deductions, shipping charges, or carrier fees will be subtracted from the refund.

After webtron-x issues a refund, additional processing time may be required before it appears in the customer’s account. Processing times are determined by the customer’s bank or payment provider.

Contact Information

To request a return, refund, exchange, or warranty evaluation, contact:

webtron-x
Distribution Center — Warehouse #1
941 Milwaukee Avenue
Burlington, Wisconsin 53105
United States

(262) 332-7726

Support email: support@webtron-x.com

Last updated: September 1, 2026