Shipping policy

Shipping Policy

Free Shipping

webtron-x provides free standard shipping on all orders delivered within the contiguous United States, consisting of the lower 48 states.

The carrier and shipping service used for free shipping will be selected by webtron-x. Depending on the order and destination, we may ship using UPS, USPS, or FedEx.

If a customer requires a specific carrier, service level, or delivery method, the customer must select an available paid shipping option during checkout and pay the applicable shipping charge.

Alaska, Hawaii, U.S. Territories, PO Boxes, and Military Addresses

webtron-x ships throughout the United States, including:

  • Alaska

  • Hawaii

  • Puerto Rico and other eligible U.S. territories

  • PO boxes

  • APO, FPO, and other eligible military addresses

Free shipping does not apply outside the contiguous lower 48 states. Available shipping methods and charges will be displayed during checkout.

Certain carriers or services may not be available for every destination. webtron-x will use an eligible carrier and service based on the delivery address, product, and shipping option selected.

Order Processing

In-stock orders placed before 3:00 p.m. Central Time, Monday through Friday, normally ship the same business day.

Orders placed after 3:00 p.m. Central Time, on weekends, or on holidays will normally ship on the next business day.

Same-day shipping is not guaranteed. Processing may be delayed by:

  • Payment or fraud verification

  • Incomplete or inaccurate order information

  • Address verification

  • Product availability

  • Carrier interruptions

  • Severe weather

  • Holidays

  • Other circumstances outside our reasonable control

Tracking information will be provided when the order ships.

Preorders and Backorders

Preordered and backordered products will ship after they are received and become available in stock.

Estimated availability dates are not guaranteed and may change because of manufacturer, supplier, production, or transportation delays.

Customers will receive shipping confirmation and tracking information after the product ships.

Delivery Estimates

Delivery dates and transit times shown during checkout or provided by a carrier are estimates and are not guaranteed.

webtron-x is not responsible for carrier delays caused by weather, service interruptions, incorrect addresses, restricted access, natural disasters, holidays, or other circumstances outside our reasonable control.

Selecting an expedited shipping method shortens the carrier’s expected transit time but does not change product availability or order-processing requirements.

Signature Requirement

Orders valued at more than $250 require a signature upon delivery.

The carrier may make additional delivery attempts or hold the package at an authorized location if no eligible recipient is available to sign.

A customer may not waive a required signature after the order has shipped unless webtron-x and the carrier approve the change.

Address Changes

Customers must review and confirm their shipping address before completing an order.

An address change may be requested only before the order has shipped or entered the shipping process. Submitting an address-change request does not guarantee that the address can be changed.

Once an order has entered the shipping process, any stop, interception, redirection, address correction, recall, or return-to-sender charges are the customer’s responsibility, as explained in our Purchase Options and Order Cancellation Policy.

Optional Shipping Protection

When available during checkout, customers may choose to purchase optional shipping protection against qualifying loss, theft, or damage.

Shipping protection is optional and is not required to complete a purchase.

Coverage, exclusions, claim requirements, deadlines, and resolutions are governed by the protection terms displayed when the coverage is purchased. Shipping-protection claims may be reviewed and administered by a third-party protection provider.

Customers should retain their order confirmation and coverage information. Purchasing shipping protection does not replace or modify the manufacturer’s product warranty or the webtron-x Return and Refund Policy.

Lost Packages

If tracking has not updated or a package appears to be lost in transit, contact webtron-x promptly.

webtron-x will review the tracking information and file a claim or trace with the applicable carrier or shipping-protection provider. The customer must cooperate with any carrier investigation and provide requested information.

After reviewing the circumstances and applicable claim, webtron-x will provide a replacement or other appropriate resolution when warranted.

Carrier and insurance investigations may require additional processing time.

Packages Marked Delivered but Not Received

When tracking shows that a package was delivered but it cannot be located, the customer should first:

  • Check all entrances, porches, garages, mailrooms, parcel lockers, and other delivery locations

  • Ask household members, employees, neighbors, or building personnel whether they accepted the package

  • Review any carrier delivery photograph or delivery notice

  • Contact the delivering carrier for additional delivery information

If the package still cannot be located, contact webtron-x within five business days of the recorded delivery date.

webtron-x will review the shipment and file a carrier or shipping-protection claim when appropriate. The customer must cooperate with the investigation and provide any requested documentation or statements.

A replacement or other appropriate resolution will be provided when warranted after the claim is reviewed.

Damaged Shipments

Shipping damage, missing contents, or visible package tampering must be reported to webtron-x within five business days of delivery.

Do not discard the product, shipping carton, packaging materials, or shipping label. The customer may be required to provide:

  • Photographs of the shipping carton

  • Photographs of the shipping label and tracking number

  • Photographs of all internal packaging

  • Photographs of the damaged product

  • A description of the damage or missing contents

  • Other documentation requested by webtron-x, the carrier, or the protection provider

webtron-x will file a claim and provide a replacement or other appropriate resolution when warranted.

Failure to retain the packaging or provide requested documentation may prevent the carrier or protection provider from approving the claim.

Refused and Undeliverable Shipments

Orders that are refused, returned to sender, or deemed undeliverable may be handled as customer-requested returns.

Original shipping charges, return shipping charges, address-correction fees, interception fees, and other carrier costs may be deducted from the refund.

Returned merchandise must be received and inspected before any applicable refund is issued.

Contact Information

For shipping questions or to report a lost, missing, or damaged shipment, contact:

webtron-x
Distribution Center — Warehouse #1
941 Milwaukee Avenue
Burlington, Wisconsin 53105
United States

Support email: support@webtron-x.com

Last updated: September 1, 2026